• About Siobahn Hotaling

    Siobahn Hotaling has expertise in a diverse range of areas - including UX design, research, and psychology. At present, Siobahn Hotaling serves as a project consultant at the Adaption Institute, specializing in conducting meta-analysis of existing research in order to create educational programs for organizations. She is currently working on developing programs about virtual connectivity and remote team-building in the time of Covid-19, as well as the development of future skill assessment tools. In addition, Ms. Hotaling serves at Global Payments in the role of senior user experience designer, and has worked with the company since 2017.

    Ms. Hotaling is the creator of the Implicit Bias Transformation Program (IBTP), a model she developed to help individuals transform their biases using a combination of instructions for conceptual change, metacognitive exercises, and emotional assessment. She developed this comprehensive program while earning her master’s degree in psychology from Harvard University, and has made it available to organizations that would like to test it.

    Prior to earning her master’s degree, Siobahn Hotaling completed a bachelor of arts in creative writing and poetry from Skidmore College, and draws upon this education as a poet and writer. She is also a musical artist and has produced two albums.

  • Education 

    Harvard University - Extension School

    MA (2018-2020)


    Skidmore College

    BA (1995-1997)

    Creative Writing/Poetry

  • Professional Experience

    Adaption Institute

    May 2020-Present

    Project Consultant

    Global Payments

    Oct 2017-Present

    Senior User Experience Designer
  • Contact






  • The Blog

    Siobahn Hotaling is a product design manager at Global Payments in New York, where she has worked since 2017. She expanded her professional activities in 2020, joining Gilbert, Arizona’s Adaption Institute as a project consultant focused on organizational growth. Beyond her work in these roles,...
    Siobahn Hotaling, a New York City resident, is a music enthusiast who works for the Adaption Institute, a research organization, and the payments processing platform Global Payments. In her role at Global Payments, Siobahn Hotaling is involved with overseeing the UX design of the company's...
      Siobahn Hotaling is a Senior UX Designer for GlobalPayments, responsible for overseeing user experience in the organization’sMerchant Portal. User Experience (UX) designrequires the ability to step into the world of the user and try to predict their motivations, behaviors, and emotions as...
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